Kirsti receives a large volume of email daily, and especially during peak times like registration. To streamline communication and provide the best possible support for students she has developed some guidelines that students must follow. Doing so will improve her response times and allow her to spend more time working with students who genuinely need her assistance.
Email Kirsti at [email protected] and do not copy our personal Brock accounts. Kirsti will not respond to emails sent to her personal Brock account.
Use your Brock account and include your FULL name and STUDENT NUMBER in every email.If you do not include this information, Kirsti will reply to ask for it, slowing down our response to your question.
Emails should be succinct but include all the information (and context) that we need to answer your question. For example, if you are asking why you have been restricted from registering for a course, be sure to include the course code in your email. Please, do not treat email like texting. Proofread your email to be sure that you have provided enough information and the full context of your issue.
Read the information posted on the PSYC-Site before you email us. If the answer to your question is readily available on the PSYC-Site we will not reproduce that information in an email, Kirsti will refer you to the PSYC-Site.
Email is not appropriate for complex issues. We have a lot of availability with appointments and Drop-in hours, please use these for complex questions. If an email thread starts to look like a tennis match (a lot of back-and-forth messages) Kirsti will ask you to book an appointment or come to walk-in advising.
Do not send multiple emails. Kirsti responds to emails in the order they are received. Sending multiple emails will not speed up her response. Instead, doing so will have the opposite effect and slow her down.
Kirsti genuinely wants to provide the best possible support for students. Following these guidelines will allow her to spend her valuable time where it is most needed.